Refund Policy

At TMAAssignmentHelp.com, we are committed to delivering high-quality Work that meets your brief. We offer a structured refund policy that balances fair treatment of clients with the reality that our writers invest significant time and expertise in every order.

Refund eligibility depends on the stage of the order at the time of the request. Please read the following sections carefully.

If you cancel your order before a writer has been assigned and work has begun:

• Full refund minus processing fees: You are entitled to a refund of your payment less any Stripe or PayPal transaction fees (typically 1.4–3.5% depending on your card/location)
• Refund will be returned to your original payment method within 5–10 business days
• To cancel before work starts, WhatsApp us or email us immediately after payment

If you cancel your order after a writer has been assigned and work has begun:

• Partial refund: A partial refund may be available based on the proportion of work not yet completed at the time of cancellation
• If writing is 50%+ complete, refunds are unlikely to be granted as the writer's time investment is significant
• Any partial refund will be assessed on a case-by-case basis
• Stripe/PayPal transaction fees are non-refundable

If you cancel due to a genuine emergency — medical, bereavement, or similar — please contact us and we will do our best to accommodate you.

Once Work has been delivered, refund requests are assessed against the following criteria:

• Refund eligible: The Work materially fails to meet the original brief as confirmed at the time of order, AND we have failed to correct this through the free revision round
• Refund eligible: We fail to deliver the Work by the agreed deadline (excluding force majeure and urgent orders where delivery risk was disclosed)
• Not eligible: Dissatisfaction with style, tone, or approach that was not specified in the original brief
• Not eligible: Change of mind after delivery
• Not eligible: Requirements added to the brief after the order was confirmed and paid for
• Not eligible: Dissatisfaction with the academic grade received — we do not guarantee specific grades
• Not eligible: Turnitin similarity above an expected threshold (we provide reports; we do not guarantee specific similarity scores)

Before any refund is considered after delivery, we will always offer a free revision. The revision process:

• Submit your revision request within 7 days of delivery
• Specify precisely what does not meet your original brief and why
• Revisions are completed within 3–5 business days (faster for urgent revision requests)
• One free revision round is included — additional rounds available at reduced cost
• Revisions must be within the original brief scope — not a new or different TMA

Most concerns raised by students are successfully resolved through the revision process. Requesting a refund without first allowing us to revise is not eligible under this policy.

The following are not eligible for refunds under any circumstances:

• Urgent order surcharges (40%) — these compensate the writer for priority work
• Payment processing fees charged by Stripe or PayPal
• Orders where the Client provided an inaccurate or incomplete brief and did not inform us before delivery
• Orders completed and delivered according to the agreed brief where the Client later changes their requirements
• Dissatisfaction arising from the Client's academic performance or university's assessment decisions
• Cases where the Client has already submitted the Work to their institution

To request a refund:

• Contact us via email at info@tmaassignmenthelp.com or WhatsApp at +44 7555 369184
• Include your order reference, date of order, and a clear explanation of your refund reason
• Attach evidence where relevant (e.g. what in the delivery does not match your original brief)
• We will respond within 3 business days with our assessment
• If approved, refunds are processed to your original payment method within 5–10 business days
• Stripe and PayPal refund timelines are subject to their own processing schedules