Privacy Policy

TMAAssignmentHelp.com ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

We are registered in England & Wales and operate from 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. By using our website or services, you agree to the collection and use of information as described in this policy.

We collect information you provide directly when you contact us, place an order, or use our website:

• Contact information: Name, email address, WhatsApp number, country of residence
• Academic information: University name, student ID (if provided), module code, TMA question/brief
• Order information: Word count, deadline, subject area, special instructions
• Payment information: Transaction reference number only — we do not store card details (processed by Stripe/PayPal)
• Communications: WhatsApp messages and emails exchanged with us during your order
• Technical data: IP address, browser type, and pages visited (via cookies and analytics)

We use your personal data for the following purposes, under the following legal bases:

• To fulfil your order (Legal basis: Contract performance) — matching you with a writer, delivering your TMA, processing payment confirmation
• To communicate with you (Legal basis: Contract performance) — WhatsApp and email updates about your order status, delivery, and revisions
• To improve our service (Legal basis: Legitimate interests) — analysing usage patterns to improve website experience and service quality
• To comply with legal obligations (Legal basis: Legal compliance) — retaining financial records as required by UK law
• Marketing communications (Legal basis: Consent only) — we only contact you with promotional content if you have explicitly opted in. You may opt out at any time.

We do not sell, rent, or trade your personal data. We share limited data only where necessary:

• Writers on our platform: Your TMA brief, module code, and academic requirements are shared with the assigned writer to complete your order. Writers are bound by confidentiality agreements.
• Payment processors: Stripe and PayPal receive transaction data to process payment. They operate under their own privacy policies and are PCI-DSS compliant.
• Analytics providers: Anonymised usage data may be processed by Google Analytics or similar tools. No personally identifiable information is included.
• Legal requirements: We may disclose data if required by UK law, court order, or to protect the rights and safety of our business.

We retain your personal data only for as long as necessary for the purposes it was collected:

• Order records and communications: 2 years from order completion (to handle any disputes or revision requests)
• Financial records: 7 years (required by UK HMRC regulations)
• TMA files and documents: 30 days after delivery, then securely deleted
• Marketing opt-in records: Until you withdraw consent
• Website analytics: 26 months (standard Google Analytics retention)

You may request deletion of your personal data at any time — subject to legal retention requirements outlined above.

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of Access: Request a copy of all personal data we hold about you (Subject Access Request)
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no legal basis to retain it
• Right to Restrict Processing: Request that we restrict how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing or legitimate interest purposes
• Right to Withdraw Consent: Withdraw consent for marketing at any time, without affecting prior processing

To exercise any of these rights, contact us at info@tmaassignmenthelp.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• All website communications encrypted via SSL/TLS (HTTPS)
• Payment data handled exclusively by Stripe and PayPal (PCI-DSS Level 1 certified) — we never handle card data
• Access to order data restricted to staff directly involved in fulfilling your order
• Writers bound by confidentiality agreements before accessing any order
• Regular security reviews of data handling practices

No method of transmission over the internet is 100% secure. While we apply industry-standard security measures, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you and the ICO as required by UK GDPR.

Our website uses cookies to improve your experience. See our full Cookie Policy for details. Essential cookies are necessary for the website to function. Analytics and marketing cookies are only placed with your consent.

Our website may contain links to third-party websites (e.g. Stripe, PayPal, WhatsApp). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data to them.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Material changes will be communicated via email to active customers or via a prominent notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.